Customer Service/Account Manager
mansfield
Customer Service/Account Manager
Full Time • mansfield
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Customer Service / Account Manager
Manufacturing Goods to B2B Mansfield, TX | Full-Time, On-Site
Manufacturing Goods to B2B Mansfield, TX | Full-Time, On-Site
About the Role
We are seeking a dependable and detail-oriented Customer Service / Account Manager to serve as a primary point of contact for customers placing custom orders.
This role is responsible for managing customer communication, collecting and confirming order details, coordinating internally with production and purchasing, and helping ensure each custom job is completed according to the customer’s specifications, timeline, and quality expectations.
Key Responsibilities
- Serve as the main contact for assigned customers from initial inquiry through order completion.
- Receive, review, and enter customer orders
- Coordinate with production, scheduling and purchasing teams
- Prepare order acknowledgments, status updates, and follow-up communications.
- Maintain accurate customer records, order notes, specifications
- Help resolve customer questions, order changes, delays, complaints, returns, or quality concerns in a professional and timely manner.
- Build strong long-term customer relationships by providing responsive service, problem-solving, and clear communication.
- Monitor open orders and proactively communicate updates to customers and internal teams.
Qualifications
- Previous experience in customer service, account management, inside sales, order entry, or manufacturing support preferred.
- Strong attention to detail and ability to accurately interpret customer specifications.
- Excellent written and verbal communication skills.
- Ability to manage multiple orders, deadlines, and customer priorities at the same time.
- Comfortable using email, Microsoft Office, ERP/order-entry systems, and customer databases.
- Strong problem-solving skills and a customer-focused attitude.
Preferred Skills
- Familiarity with lead times, raw materials, and production scheduling.
- Experience communicating with industrial, OEM, distribution, or B2B customers.
- Understanding of quality requirements and documentation for custom manufactured products.
Benefits
- Competitive pay based on experience.
- Health, dental, and vision insurance options.
- Paid time off and paid holidays.
- 401(k) or retirement plan options, if applicable.
- Opportunity to grow with an established manufacturing team.
Work Schedule and Location
This is a full-time, on-site position located in Mansfield, Texas. Standard business hours apply, with occasional flexibility needed to support customer priorities and production deadlines.
Compensation: $50,000.00 - $70,000.00 per year
Our Story
North American Calendering was established by Frank Bonilla in 2012 with the primary objective of offering vertical integration of North American Fuel Tanks to supply fuel bladders to the armed forces. Initially, the company had a single calendar and slitting machine. NAC has since expanded to occupy a 65,000 square feet facility on a 5 ½ acre campus, providing ample room for growth and expansion.
Presently, North American Calendering has evolved to become a prominent supplier of calendered sheet and specialty fabrics to a wide range of industries including Oil & Gas, Mining, Aerospace, Automotive, Industrial Hose, Conveyor Systems, and Roofing. To meet the growing demand, the company has added two three, three-roll vertical calenders, with the fourth ready for in-house assembly. Additionally, the company has Cameron 610 sheer slitter, and Autometrix 35 FT digital cutting table to enhance its competitiveness in the industry.
It is noteworthy that North American Calendering specializes in uncured calendering and does not provide cured calendering, mixing, or molding services. As such, it seeks to support its clientele rather than compete with them.
North American Calendering prides itself on its commitment to supporting small businesses, which it considers the company’s foundation. The company accords small businesses with the same level of attention and dedication as it does to large corporations.
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